Citizens Insurance is owned by Hanover Insurance, which was just voted one of the best companies to work for by the Boston Globe. I am one of 7 underwriters on my team. We primarily take calls from our partners agents, the ones who write the most and best business. We have to approve, deny, or "tweek" risks based on various eligibility factors. Although that is the main part of my job, on an average day I wear many hats. My department is set up like a call center, and I handle escalated issues from both agents and insureds. These issues can be anywhere from underwriting, billing, processing, or customer service. I am given a lot of autonomy in decision making, and I take ownership in what my team does. Citizens is a great company, with a great training program, and lots of opportunity for growth and development. We just hired 4 new team members, and are always looking for talent.